If you are not completely satisfied with your purchase, we encourage you to contact our customer service department within 7 days of the delivery of your order. We will be happy to schedule a replacement delivery of the arrangement or a refund of the purchase price. We place high value on the satisfaction of our customers and strive to ensure that you are always happy with your experience and purchases.
We take pride in delivering the freshest floral arrangements, plants, and gift baskets to our customers. All flower arrangements are artistically arranged in a vase and hand-delivered to the recipient. We use only the highest quality flowers to ensure your loved ones receive the very best. We guarantee the freshness of our flowers for 7 days after the order has been delivered. Please note that not all fresh flowers and products are always available, so some substitutions may apply. We purchase seasonal flowers and products in limited quantities and the best way to ensure availability is to place orders early. Please contact our customer service department within 7 days of receipt of your order if you are not completely satisfied with your purchase. We will be more than happy to send a replacement or refund the purchase price. If you place an order outside our delivery area, we will work with only the best florists in that city to ensure the highest quality products. However, in a rare event that a fulfilling florist fails to satisfy your needs, we take responsible for a refund or replacement with an item of equal value.
Please call us immediately if you need to make any changes to your order. Due to the urgency of same-day deliveries of perishable items, we move orders quickly.
With our See What You Send program, we'll email you a picture of the exact arrangement right before it goes out the door with our delivery driver to be hand delivered to your recipient. We'll also follow up and kindly ask for your feedback on our service and the arrangement.